Shipping/Returns

At Electric Motorbike Shop, we don’t just sell high-performance electric bikes — we deliver peace of mind.

From the moment you place your order to the moment your bike arrives at your doorstep, your purchase is handled with the care, precision, and security it deserves.

How We Ship Your Electric Bike

We understand the value of your investment, which is why every order is shipped with the following precautions:

✅ Professional Packaging

  • Bikes and accessories are securely packed using shock-absorbing materials, reinforced crates or boxes, and moisture barriers to protect against damage in transit.

  • All high-voltage components, including batteries and controllers, are stabilized and isolated for safe transport.

✅ Trusted Carriers

  • Orders are shipped via reliable global carriers like DHL, FedEx, UPS, DB Schenker or specialized freight partners experienced in handling large and valuable equipment.

  • All deliveries include end-to-end tracking and signature confirmation.

✅ Fully Insured Shipments

  • Every order is insured for its full declared value, so in the rare case of loss, theft, or transit damage, you’re fully protected.

✅ Worldwide Delivery

  • We ship both domestically and internationally, handling customs documentation, import requirements, and logistics to ensure a smooth, hassle-free experience.

FREE Insured Shipping on Qualified Orders

To show our appreciation, we offer FREE insured shipping on all electric bike orders over $1,000.
No codes. No catches. It’s applied automatically at checkout.

Whether you’re buying a Sur-Ron Light Bee X for off-road fun or a Talaria Sting R for urban exploration, we make sure your ride arrives fast, safe, and protected.

Hassle-Free Returns & Support

We stand behind the quality of every bike and accessory we ship. Our return policy is designed to be simple, fair, and transparent—because your satisfaction matters.

Return Eligibility

  • Return Window: Products may be returned within 7 days of delivery.

  • Condition: Items must be unused, unregistered, and returned in original packaging with all tools, manuals, and accessories included.

If Your Bike Arrives Damaged or Defective

We’ve got your back. If your bike or gear is damaged in transit or arrives with a manufacturing defect, you’re fully covered by our shipping insurance and product warranty.

What to do:

  • Send us clear photos or a short video showing the issue.

  • We’ll offer a replacement or full refund, based on your preference and stock availability.

Customer-Initiated Returns

If you changed your mind or ordered the wrong model:

  • You may still return the product within 7 days.

  • The item must be in new, unused condition, and you’ll be responsible for return shipping (unless there was an error on our part).

How to Start a Return

To request a return or report an issue, contact us at:
📧 support@electricmotorbikeshop.com

Please include:

  • Your full name and order number

  • A brief description of the issue or return reason

  • Photos or videos, if applicable

Our team will respond within 24 hours with detailed instructions, a prepaid return label (if eligible), and personalized support from a real human.