Privacy Policy

At Electric Motorbike Shop, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard the data you provide when browsing our website, purchasing electric bikes or accessories, or interacting with our services. By using our website or services, you agree to the practices described in this policy.

1. Information We Collect

We collect information to enhance your experience and provide top-quality service. The types of data we collect include:

A. Personal Information

When you interact with our website, place an order, or contact us, we may collect:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment details (processed securely through trusted third-party payment platforms)

  • Account login credentials (if you register with us)

B. Non-Personal Information

We may also automatically collect information such as:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited on our site

  • Time spent on each page

  • Referring website or traffic source

2. How We Use Your Information

We use the information collected for purposes such as:

  • Processing Transactions – Fulfilling orders, handling payments, and providing receipts or confirmations

  • Customer Support – Responding to inquiries, assisting with returns or warranty claims

  • Service Improvement – Monitoring site performance and improving user experience

  • Marketing & Promotions – Sending emails with special offers, product launches, or updates (you can opt out anytime)

  • Security & Fraud Prevention – Protecting against unauthorized access and suspicious activity

3. How We Share Your Information

We do not sell your personal data. However, we may share information under these circumstances:

  • With Trusted Partners – Sharing relevant data with payment processors, shipping carriers, and service providers to complete transactions and maintain operations

  • Legal Compliance – Disclosing information if required by law or necessary to protect our rights or users

  • Business Transitions – If Electric Motorbike Shop undergoes a merger, acquisition, or sale, data may be transferred to the new entity

4. How We Protect Your Information

We take your data security seriously and apply multiple safeguards, including:

  • SSL Encryption – All sensitive data is protected during transmission via Secure Sockets Layer (SSL) encryption

  • Access Controls – Only authorized personnel have access to sensitive customer data

  • Secure Payments – Payments are handled through PCI-DSS-compliant third-party platforms

Please note: no online platform is 100% secure. We encourage customers to use strong passwords and safeguard account credentials.

5. Cookies & Tracking Technologies

We use cookies and similar tools to enhance your browsing experience:

  • Essential Cookies – Enable core functions such as cart management and secure login

  • Performance Cookies – Help us understand how users interact with the site to improve functionality

  • Marketing Cookies – Allow us to deliver relevant promotions and retargeting ads

You can manage cookie preferences through your browser settings. Disabling cookies may affect site functionality.

6. Your Rights & Choices

You have control over your personal information. You may:

  • Access, update, or delete your data – Contact us to make changes or request deletion

  • Unsubscribe from marketing – Use the link in our emails or reach out to opt out

  • Manage cookie settings – Adjust your browser’s cookie preferences at any time

7. Third-Party Links

Our website may include links to third-party websites (e.g., manufacturers, partners, or payment providers). We are not responsible for the privacy practices of these external sites. We recommend reviewing their policies before sharing personal data.

8. Children’s Privacy

Electric Motorbike Shop does not knowingly collect personal information from children under the age of 13. If we discover that we have inadvertently collected data from a child, we will promptly delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we’ll update the “Effective Date” at the top of the page. We recommend reviewing this policy periodically to stay informed.

10. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or your data, please contact us:

Electric Motorbike Shop